Website Chat Services
More Leads. Higher Conversion Rates. Better Customer Communication. Meet Blue Corona Chat!
Customer expectations are higher than ever. Not only do they expect to immediately speak with someone, but customers also want to instantly communicate with businesses in the way THEY want to.
Meet Blue Corona Chat.
Blue Corona Chat is a website chat service that makes customer communication simple—for both you and your customers. With both Artificial Intelligence-based and live chat capabilities, you can take a customized hands-off or hands-on approach, allowing you to free up your CSRs’ time while still providing instantaneous customer service.
Increase Leads and Get Better Customer Insights with Blue Corona Chat
Not only does Blue Corona Chat allow you to make customer communication simpler and increase leads from your website, it also gives you better customer insights.
A multi-channel integration enables customers to chat online or text from a mobile device, all of which is tracked in your Blue Corona Results and Reporting Platform.
Seamless Marketing Tracking Integration—Including Phone Calls
It doesn’t stop there, either–other chat providers discourage phone calls. Blue Corona Chat does not. Seamlessly integrating with Blue Corona’s phone call tracking technology and all of your digital marketing campaigns, Blue Corona Chat provides all of your prospects’ contact information (name, phone number, email, etc.) into the hands of your team and is stored in our proprietary results and reporting platform.
Connect with your customers and increase your bottom line with Blue Corona Chat!
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Why Choose Blue Corona Chat as Your Website Chat Service?
Convert More Leads without Lifting a Finger
- Seamless, easy-to-use capabilities that increase conversion rates by enabling customers to communicate with you on their terms
- Allows website visitors to find relevant information about your company and get their questions answered with powerful, custom AI capabilities
- Puts key customer information (name, email address, phone number, source of the lead) in the hands of your team quickly via real-time email notifications or its optional live chat capabilities
Hands-Off or Hands-On Approach
- Supports both AI-enabled, instant responses or live chat with a customer service representative
- Continually-learning, industry-specific AI capabilities that analyze the user’s question and intent to provide the next response
- Ability to notify multiple team members of chats and leads, just like any other website contact form
Customization to the Max
- Customizable, multiple talk tracks and responses tailored to your industry
- Allows CSRs to jump into a live chat and take over for the AI-technology
- Customers can chat online or use their mobile device to send texts and even voice messages, allowing customers to communicate with you on their terms
Better Insights and Reporting
- Allows you to continually improve the customer’s experience when interacting with Blue Corona Chat by collecting and analyzing historical chat data
- Includes a Google Chrome extension that enables CSRs to jump into current website chats and shows how many people are currently chatting
- Includes dynamic phone call and integrated multi-channel tracking, including call recording, lead qualification, and more!
White-Glove Chat Services Support
- Unlimited chat activity with no usage limits
- Industry-specific chat specialists on call
- White-glove customer support from your Blue Corona team
Ready to connect with customers? Contact us today about website chat services!
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